BUSINESS HOURSWe are always open 24/7 but we will answer all your questions and inquiries during our customer service ours Monday - Friday from 10 am to 6 pm
Thanks for shopping at Zion Clothing & Accessories. If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it with the original tags attached to the product. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item, if the item is with not tag and worn we will proceed with a restocking fee up to 25% of the item's price. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any questions on how to return your item to us, contact us.
For any damaged items due to shipping please notify me within 5 days of receiving and I will gladly arrange for new products to be mailed out to you asap at my cost or give you store credit.
How long will it take to get my order?
It's coming, promise! We ship orders Mondays - Fridays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially after releases! Your patience is appreciated.
USPS and UPS usually deliver between the hours of 9 am-5 pm and may request a signature. If you aren't available when your parcel is delivered, the delivery driver will leave a card with instructions on how to pick up.
International / US:
Duties/Customs fees: Some countries may charge import duties or other random fees. USPS and UPS may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees.
Will my order be tracked?
Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 3-4 business days of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number.
How can I pay?
This website accepts Visa, MasterCard, American Express, Discover and PayPal. We can't accept any other forms of payment, sorry!
Is it safe?
Absolutely - nothing to be worried about! We have bunches of super nerdy encryption thing-mos in place so that your payment is secure and your details remain 'secret squirrel'. For the techno geeks out there – we us the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).